SANEM AYDIN YAYLA

I am an IT Professional with +25 years of professional experience as an IT Channel Manager. With over +25 years of experience in the IT divisions at Telco and the Finance sector, I have developed a strong foundation and a deep understanding of Digital Channels. Throughout my career, I have had the privilege of working with diverse teams, leading projects, and delivering exceptional results I completed my graduate degree in Economics (İstanbul)  and my postgraduate degree in Master of Business (Australia). At the moment, I have been studying Computer Programming.  You may see some of my awards: - The first Call Steering enabled IVR channel in Turkey in 2011. - The first Full Speech-enabled IVR channel in Turkey in 2015 - The winner of the 2015 Contact Center Worlds Top Performers Awards in the world contest. - The project manager of the Voice Verification system with 16 million voice prints (the world record) - The winner of the 2009 Contact Center World Top Performers Awards in the world. I am genuinely excited about joining learnfly as an instructor and contributing to learnfly users in their self-improvement journey. I am confident that my technical skills, experience, and passion for learning lifetime. Respectfully, Sanem Aydın Yayla