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It Includes
- 5 Days training program
- Live Virtual Training
- Learn on any PC/Mobile/Tablet
- Unlimited Doubt Sessions
- Online Labs (if applicable)
- Official Courseware & Kits
- Get Recording after session
- Get Certificate of Completion
- Mock Tests & Exam Preps
- Classroom Training (Optional)
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Request a QuoteCourse Overview
COURSE OBJECTIVE
Troubleshooting Troubleshooting Cisco IP Telephony & Video (CTCOLLAB) v1.0 course that prepares the learner for troubleshooting Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network. The course teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Collaboration Solutions. It covers troubleshooting of Cisco Unified Communications Manager, VCS Control and VCS Expressway, issues with Call Setup, issues with ILS, Cisco Unified Communications Manager Mobility Features, Cisco TelePresence Management Suite, and issues with Voice Quality and Media Resources.
Who Should Attend?
- The primary target audiences for the course are Network administrators and network engineers, CCNP Collaboration candidates
- Secondary audiences are Systems engineers
Pre-requisites
- Required: CIPTV1 - Implementing Cisco IP Telephony & Video Part 1 v1.0
- Required: CIPTV2 - Implementing Cisco IP Telephony & Video Part 2 v1.0
- Recommended: Ability to configure and operate Cisco routers and switches
- Recommended: Ability to configure and operate Cisco Unified Communications Manager in a single-site and multi-site environment
- Recommended: Working knowledge of converged voice, video, and data networks
- Recommended: Working knowledge of the MGCP, SIP, and H.323 protocols and their implementation on Cisco IOS gateways
Course Outline
-
Introduction to Troubleshooting Cisco Unified Communications Solutions
- Identifying Cisco Collaboration Deployments
- Using Troubleshooting Methodology
- Using Troubleshooting and Monitoring Tools
-
Cisco Unified Communications Manager Troubleshooting
- Troubleshooting Common Gateway and Endpoint Registration Issues
- Troubleshooting Cisco Unified Communications Manager Availability Issues
- Troubleshooting Database Replication Issues
- Troubleshooting LDAP Integration Issues
-
Cisco VCS Troubleshooting
- Troubleshooting Endpoint Registration Issues
- Troubleshooting Cisco VCS Contril and Cisco VCS Expressway Availability Issues
- Troubleshooting Database Replication Issues
- Troubleshooting LDAP Integration Issues
-
Call Setup Issues
- Describing Call Setup Issues and Causes
- Troubleshooting On-Net Single-Site Calling Issues
- Troubleshooting On-Net Multisite Calling Issues
- Troubleshooting Off-Net Calling Issues
-
ILS and GDPR Issues
- Troubleshooting ILS and GDPR
-
Cisco Unified Communications Manager Mobility Issues
- Troubleshooting Device Mobility Issues
- Troubleshooting Cisco Extension Mobility Issues
- Troubleshooting Cisco Unified Mobility Issues
-
Cisco Telepresence Management Suite Issues
- Troubleshooting Cisco TMS Issues
-
Voice Quality and Media Resources Issues
- Troubleshooting MTP Issues
- Troubleshooting Transcoder Issues
- Troubleshooting Audio and Video Conferencing Issues
- Troubleshooting Audio and Video Quality Issues
Vendor
Frequently Asked Questions
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How does Live Training works?
Live training, also known as online training, is a method of delivering training in real-time over the internet. The trainer and the trainees are connected through video conferencing software, allowing for interactive communication and collaboration. During live training, the trainer can present materials, lead discussions, answer questions, and engage with the trainees in real-time. -
Does Learnfly offer Classroom & Onsite training as well?
Yes. We Do! We do offer classroom, onsite, group sessions & 1 on 1 training for selective courses. Contact our support team and our team will assist you with the process. -
Do you provide certification and exam assistance?
Yes! We provide assistance in scheduling & preparing for your exam after a successful training completion. Once you successfully pass your exam, you will be awarded with a certification. -
What if I miss my scheduled class or want to reschedule?
No worries. You can simply request for the next date as per your availability. -
Can I change the trainer if not satisfied?
We only provide highly qualified and certified trainers with 100% satisfaction rate. However, if you are not satisfied with the trainer, you can request for a free replacement. -
Do I get a lab access with the course?
Yes! If your training require a lab access, then it will be included in the price. -
Is Learnfly accredited?
Yes! Learnfly is accredited with many renowned vendors like Microsoft, ISACA, VMWare, PECB, EC Council. Cisco and many more. -
Are Learnfly Instructor's Certified?
Yes. We only provide training via Certified Instructors. -
Where is Learnfly Located?
Learnfly is a global training provider with locations in India, United States, United Kingdom, UAE, Australia & Africa. -
Does Learnfly offer after training support?
Yes. We offer 1 month free support after your training completion for any queries related to your course, examination etc. -
What is Learnfly Platform?
Learnfly Platform is an omnnichannel Learning Management System that allows you to access thousands of self paced courses, attend live classes, track certifications, access interactive quizzes & assignments, Online labs, connect with Instructors & do much more. Join the platform to know more. -
Do you offer a demo live session with an instructor?
Yes! If you need a demo session to get a feel of live training or to evaluate an instructor, then you can request for a 15 minutes free live session. Connect with our training team for more info. -
Can I get a refund if not satisfied?
All of our training comes with 30 days money back guarantee. Refunds are only applicable on instructor training. Exam, labs are non-refundable. -
How can I make a payment for my training?
We accept all major payment methods like debit/credit card, PayPal and Bank Wire transfer. For bank transfer, please contact us at support@learnfly.com -
How can i get started?
Super! Simply click on "Book Now" button on this page to reserve your seat and make a payment. You can choose from available schedules or provide your own. For anything else like quotation, purchase order, bank wire details etc, please contact our training team at support@learnfly.com. See you learning with us soon!
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