Browse Library

  • Business Solutions
  • Become an Instructor
  • 0
    Shopping Cart

    Your Cart is empty. Keep shopping to find a course!

    Browse Courses

CXD-105 Citrix Virtual Apps and Desktops 7.x Help Desk Support

CXD-105 Citrix Virtual Apps and Desktops 7.x Help Desk Support: Understanding the Basics.

Rated : 4.3 9179 views Duration :5 Days Level : Intemediate
Last Updated: 2023-03-06 08:03:48 English Delivery Format: Live Training
Live Training
$780 $1,20035% off
2 days left at this price!
30-Day Money-Back Guarantee

It Includes

  • 5 Days training program
  • Live Virtual Training
  • Learn on any PC/Mobile/Tablet
  • Unlimited Doubt Sessions
  • Online Labs (if applicable)
  • Official Courseware & Kits
  • Get Recording after session
  • Get Certificate of Completion
  • Mock Tests & Exam Preps
  • Classroom Training (Optional)

Training 2 or more people?

Get a custom quote for group training, Onsite & classroom options.

Request a Quote

Course Overview

COURSE OBJECTIVE

Learn to support end-users accessing virtual apps and desktops as part of a Citrix solution. In this course, you will learn to use Citrix Director to interact with user sessions and to capture information for solving issues or escalating to the administration team. Gain foundational knowledge about the Citrix Virtual Apps and Desktops technology and an understanding of how components interact.
Student will learn about each component focusing on common user related issues that may arise, and how to apply a methodical approach to solve them using real world scenarios. By the end of the course, you will be able to solve or escalate end-user issues appropriately.

Who Should Attend?

This course is built for experienced IT Professionals familiar with Citrix Virtual Apps and Desktops 7.x in an on-premises environment moving to the Citrix Cloud and deploying their Citrix Virtual Apps and Desktops workloads on Microsoft Azure.

Course Outline

  • Fundamental Architecture for the Help Desk Role

    • Introduction to Citrix Virtual Apps and Desktops
    • The Help Desk Role for Citrix Virtual Apps and Desktops
    • Help Desk Support Methodology
    • Citrix Help Desk Priorities

  • Citrix Director

    • Introduction to Citrix Director
    • Navigating the Director Console
    • Performing Typical Help Desk Actions

  • End User Access

    • Access Methods
    • Authentication
    • Subscriptions, Favorites, and Experience
    • Solving User Access Issues
    • Real World Troubleshooting Scenarios

  • Citrix Receiver

    • Receiver Types
    • Receiver Deployment Methods
    • Solving User Issues with Citrix Receiver

  • User Sessions

    • Defining User Sessions
    • Solving Session Related Issues

  • Printing with User Sessions

    • Printer Types and Management
    • Solving Common Printer Related Issues

  • Support

    • Citrix Help Desk Support Methodology
    • Solving Additional User Issues and Scenarios

Citrix is a multinational software company that provides digital workspace solutions and software products for cloud computing, networking, and analytics. Its products enable remote access to applications from any device, anywhere in the world. Citrix has a long history of developing innovative technologies to improve the digital experience for businesses and individuals alike.

View More...

Frequently Asked Questions

  • What is the target audience for CXD-105 Citrix Virtual Apps and Desktops 7.x Help Desk Support?

    CXD-105 is designed for IT support personnel who provide front-line support for Citrix Virtual Apps and Desktops environments.
  • What topics are covered in CXD-105 Citrix Virtual Apps and Desktops 7.x Help Desk Support?

    The course covers key topics such as the Citrix Virtual Apps and Desktops architecture, troubleshooting and managing user sessions, and monitoring and supporting the environment.
  • Is there any prerequisite for CXD-105 Citrix Virtual Apps and Desktops 7.x Help Desk Support?

    There is no formal prerequisite for the course, but it is recommended that participants have a basic understanding of Citrix Virtual Apps and Desktops.
  • What skills will I gain from CXD-105 Citrix Virtual Apps and Desktops 7.x Help Desk Support?

    After completing the course, participants will be able to provide front-line support for Citrix Virtual Apps and Desktops environments, troubleshoot common issues, manage user sessions, and monitor and support the environment.
  • How does Live Training works?

    Live training, also known as online training, is a method of delivering training in real-time over the internet. The trainer and the trainees are connected through video conferencing software, allowing for interactive communication and collaboration. During live training, the trainer can present materials, lead discussions, answer questions, and engage with the trainees in real-time.
  • Does Learnfly offer Classroom & Onsite training as well?

    Yes. We Do! We do offer classroom, onsite, group sessions & 1 on 1 training for selective courses. Contact our support team and our team will assist you with the process.
  • Do you provide certification and exam assistance?

    Yes! We provide assistance in scheduling & preparing for your exam after a successful training completion. Once you successfully pass your exam, you will be awarded with a certification.
  • What if I miss my scheduled class or want to reschedule?

    No worries. You can simply request for the next date as per your availability.
  • Can I change the trainer if not satisfied?

    We only provide highly qualified and certified trainers with 100% satisfaction rate. However, if you are not satisfied with the trainer, you can request for a free replacement.
  • Do I get a lab access with the course?

    Yes! If your training require a lab access, then it will be included in the price.
  • Is Learnfly accredited?

    Yes! Learnfly is accredited with many renowned vendors like Microsoft, ISACA, VMWare, PECB, EC Council. Cisco and many more.
  • Are Learnfly Instructor's Certified?

    Yes. We only provide training via Certified Instructors.
  • Where is Learnfly Located?

    Learnfly is a global training provider with locations in India, United States, United Kingdom, UAE, Australia & Africa.
  • Does Learnfly offer after training support?

    Yes. We offer 1 month free support after your training completion for any queries related to your course, examination etc.
  • What is Learnfly Platform?

    Learnfly Platform is an omnnichannel Learning Management System that allows you to access thousands of self paced courses, attend live classes, track certifications, access interactive quizzes & assignments, Online labs, connect with Instructors & do much more. Join the platform to know more.
  • Do you offer a demo live session with an instructor?

    Yes! If you need a demo session to get a feel of live training or to evaluate an instructor, then you can request for a 15 minutes free live session. Connect with our training team for more info.
  • Can I get a refund if not satisfied?

    All of our training comes with 30 days money back guarantee. Refunds are only applicable on instructor training. Exam, labs are non-refundable.
  • How can I make a payment for my training?

    We accept all major payment methods like debit/credit card, PayPal and Bank Wire transfer. For bank transfer, please contact us at support@learnfly.com
  • How can i get started?

    Super! Simply click on "Book Now" button on this page to reserve your seat and make a payment. You can choose from available schedules or provide your own. For anything else like quotation, purchase order, bank wire details etc, please contact our training team at support@learnfly.com. See you learning with us soon!
How it Works?
01
Choose your live class topic
Browse from 250+ live class sessions and topics on Learnfly platform. Learn from the comfort of your home or office.
02
Book and Schedule your class
Book online & reserve your seat for the live class. You can select from available schedule or provide your preferred dates and time during signup process.
03
Make online payment
Make payment for the live class with debit/credit card or paypal. Pay in your preferred currency & with easy EMI* option. EMI option is available in selected countries.
04
Check for Confirmation
Once you make successful payment, your live class will be confirmed and details will be available on your dashboard. We will also send you an email with confirmation with other details.

Certification Partners

Meet our official certification partners. Get Certified with internationally recognised names.

Earn International recognition and certification

Earn International recognition and certification

Get Certified : Get Ahead

Get your own personalized Certificate of Completion, once you successfully complete the training with Learnfly. Showcase your certifcation on Linkedin & more.

250k+ Students and growing.

Listen what they say about Learnfly Courses

More in Tech & IT

$1,200
Enquire Now

Students learning on Learnfly works with Fortune 500 companies around the globe.

Sign Up & Start Learning
By signing up, you agree to our Terms of Use and Privacy Policy
Reset Password
Enter your email address and we'll send you a link to reset your password.