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Jun 05 - Jun 09
09:30 AM to 12:30PM EST
It Includes
- 5 Days training program
- Live Virtual Training
- Learn on any PC/Mobile/Tablet
- Unlimited Doubt Sessions
- Online Labs (if applicable)
- Official Courseware & Kits
- Get Recording after session
- Get Certificate of Completion
- Mock Tests & Exam Preps
- Classroom Training (Optional)
Training 2 or more people?
Get a custom quote for group training, Onsite & classroom options.
Request a QuoteCourse Overview
COURSE OBJECTIVE
Learn to support end-users accessing virtual apps and desktops as part of a Citrix solution. In this course, you will learn to use Citrix Director to interact with user sessions and to capture information for solving issues or escalating to the administration team. Gain foundational knowledge about the Citrix Virtual Apps and Desktops technology and an understanding of how components interact.
Student will learn about each component focusing on common user related issues that may arise, and how to apply a methodical approach to solve them using real world scenarios. By the end of the course, you will be able to solve or escalate end-user issues appropriately.
Who Should Attend?
This course is built for experienced IT Professionals familiar with Citrix Virtual Apps and Desktops 7.x in an on-premises environment moving to the Citrix Cloud and deploying their Citrix Virtual Apps and Desktops workloads on Microsoft Azure.
Course Outline
-
Fundamental Architecture for the Help Desk Role
- Introduction to Citrix Virtual Apps and Desktops
- The Help Desk Role for Citrix Virtual Apps and Desktops
- Help Desk Support Methodology
- Citrix Help Desk Priorities
-
Citrix Director
- Introduction to Citrix Director
- Navigating the Director Console
- Performing Typical Help Desk Actions
-
End User Access
- Access Methods
- Authentication
- Subscriptions, Favorites, and Experience
- Solving User Access Issues
- Real World Troubleshooting Scenarios
-
Citrix Receiver
- Receiver Types
- Receiver Deployment Methods
- Solving User Issues with Citrix Receiver
-
User Sessions
- Defining User Sessions
- Solving Session Related Issues
-
Printing with User Sessions
- Printer Types and Management
- Solving Common Printer Related Issues
-
Support
- Citrix Help Desk Support Methodology
- Solving Additional User Issues and Scenarios
Vendor
Citrix is a multinational software company that provides digital workspace solutions and software products for cloud computing, networking, and analytics. Its products enable remote access to applications from any device, anywhere in the world. Citrix has a long history of developing innovative technologies to improve the digital experience for businesses and individuals alike.
Frequently Asked Questions
-
What is the target audience for CXD-105 Citrix Virtual Apps and Desktops 7.x Help Desk Support?
CXD-105 is designed for IT support personnel who provide front-line support for Citrix Virtual Apps and Desktops environments. -
What topics are covered in CXD-105 Citrix Virtual Apps and Desktops 7.x Help Desk Support?
The course covers key topics such as the Citrix Virtual Apps and Desktops architecture, troubleshooting and managing user sessions, and monitoring and supporting the environment. -
Is there any prerequisite for CXD-105 Citrix Virtual Apps and Desktops 7.x Help Desk Support?
There is no formal prerequisite for the course, but it is recommended that participants have a basic understanding of Citrix Virtual Apps and Desktops. -
What skills will I gain from CXD-105 Citrix Virtual Apps and Desktops 7.x Help Desk Support?
After completing the course, participants will be able to provide front-line support for Citrix Virtual Apps and Desktops environments, troubleshoot common issues, manage user sessions, and monitor and support the environment. -
How does Live Training works?
Live training, also known as online training, is a method of delivering training in real-time over the internet. The trainer and the trainees are connected through video conferencing software, allowing for interactive communication and collaboration. During live training, the trainer can present materials, lead discussions, answer questions, and engage with the trainees in real-time. -
Does Learnfly offer Classroom & Onsite training as well?
Yes. We Do! We do offer classroom, onsite, group sessions & 1 on 1 training for selective courses. Contact our support team and our team will assist you with the process. -
Do you provide certification and exam assistance?
Yes! We provide assistance in scheduling & preparing for your exam after a successful training completion. Once you successfully pass your exam, you will be awarded with a certification. -
What if I miss my scheduled class or want to reschedule?
No worries. You can simply request for the next date as per your availability. -
Can I change the trainer if not satisfied?
We only provide highly qualified and certified trainers with 100% satisfaction rate. However, if you are not satisfied with the trainer, you can request for a free replacement. -
Do I get a lab access with the course?
Yes! If your training require a lab access, then it will be included in the price. -
Is Learnfly accredited?
Yes! Learnfly is accredited with many renowned vendors like Microsoft, ISACA, VMWare, PECB, EC Council. Cisco and many more. -
Are Learnfly Instructor's Certified?
Yes. We only provide training via Certified Instructors. -
Where is Learnfly Located?
Learnfly is a global training provider with locations in India, United States, United Kingdom, UAE, Australia & Africa. -
Does Learnfly offer after training support?
Yes. We offer 1 month free support after your training completion for any queries related to your course, examination etc. -
What is Learnfly Platform?
Learnfly Platform is an omnnichannel Learning Management System that allows you to access thousands of self paced courses, attend live classes, track certifications, access interactive quizzes & assignments, Online labs, connect with Instructors & do much more. Join the platform to know more. -
Do you offer a demo live session with an instructor?
Yes! If you need a demo session to get a feel of live training or to evaluate an instructor, then you can request for a 15 minutes free live session. Connect with our training team for more info. -
Can I get a refund if not satisfied?
All of our training comes with 30 days money back guarantee. Refunds are only applicable on instructor training. Exam, labs are non-refundable. -
How can I make a payment for my training?
We accept all major payment methods like debit/credit card, PayPal and Bank Wire transfer. For bank transfer, please contact us at support@learnfly.com -
How can i get started?
Super! Simply click on "Book Now" button on this page to reserve your seat and make a payment. You can choose from available schedules or provide your own. For anything else like quotation, purchase order, bank wire details etc, please contact our training team at support@learnfly.com. See you learning with us soon!
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I enrolled in ECIH course from Learnfly. This platform enabled me to learn difficult concepts with ease and that too at my own pace. I completed the course in a comfortable environment and would surely recommend Learnfly for this IT course that is well in demand.
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- Student -
I enrolled in Machine Learning course from Learnfly. It was a good learning experience and I learnt the concepts well through the video lectures. The videos were well designed and helped me follow a step-by-step approach to complete my course. I recommend Learnfly for this course.
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I was thrilled to pursue Artificial Intelligence course. It is in high demand. I started searching for a good online platform and luckily found Learnfly. I was initially skeptical about it but later found that it was good. My course was completed in a hassle-free manner. Kudos to Learnfly!
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I pursued CEH from Learnfly. I easily understood the stuff as it was imparted in a fresh manner through well-structured video lectures. All the topics were covered in the videos and I could access them as per my requirements at different points of time. I recommend Learnfly platform to save both your time and money.
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There is high demand for Artificial Intelligence course in the job market these days. I chose Learnfly to pursue this course. The video lectures were designed in a learner-friendly way and it was really convenient for me to understand the concepts well in a short span of time invested.
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Machine Learning is a course that is in demand these days. I was not interested to pursue it through classroom lecture mode. I searched for few platforms offering this course online but finally opted for Learnfly. It trained me for the technology and I am now able to gain a better position in my company after learning at my own and attaining the certificate.
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