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This plan includes
- Instant access to 11,000+ online courses
- Play & Pause Course Videos
- HD Video Recorded Lectures
- Learn on Mobile/PC/Tablet
- Quizzes and Real Projects
- Lifetime Course Certificate
- Instructor Chat Support
- Cancel Plan Anytime
What you'll learn?
- How to draft effective email that can help you to enhance your professional image at work
Course Overview
In today’s time when it is an era of Work From home and inbound contact with suppliers, customers and other stakeholders, scope of communication via email had rapidly increased. It is imperative for professionals to learn specific business email writing protocols. Most of the time, dilemma they face is that they know what to mention in the email, however translating it in to words in an effective manner is the area where they lack. In this module, I have covered all the day to day situations on which professionals are bound to write email where they struggle. I have suggested many points which are dedicated strategy to write emails under various situations. Broad content of the module is as under:
1. Four Principles of Email Writing
2. Identifying 7 C’s formula of Effective drafting of email
3. Standard protocol of any professional email
4. Strategies, Formula / Proforma of emails in various situations as below.
Ø Inter-departmental request emails
Ø Reply to business enquiry
Ø Sales Proposal email
Ø Reply to Complaints by customers
Ø Payment follow up with clients
Ø Requesting Extension and delays in projects
Ø Convey negative messages and how to say ‘No’
Ø Appreciation / motivation of Staff
Ø Goodwill email to clients
5. Do’s & Don’ts of Email Writing (Etiquette)
If you think that Email writing is mere an art, then I must tell you, you are wrong on your count. Well apart from being an art, email writing is also a science. It does have its own principles, methods and formulas to establish its effectiveness.
If you really want to add a substantial value to your email skills, do become the part of this journey; and I am sure you will appreciate your decision unarguably.
In business, in the workplace, and in our personal lives, we all stand to benefit from more effective communication skills. Writing is essential to communicate your message clearly and professionally and to incite action in those who you supervise, work with and require action from.
Pre-requisites
- Learners are expected to have a fair command over basic english grammar
Target Audience
- Anyone who wants to improve his/her email writing skills
Curriculum 11 Lectures
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Section 1 : Introduction
- Lecture 2 :
- Difference between Writing and Speaking
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Section 2 : Business Communication Cycle and & C's of communication
- Lecture 1 :
- Communication Process Cycle
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Section 3 : Netiquette and Flow of a Professional Email
- Lecture 1 :
- Do's and Dont's of Email writing - Email Etiquette
- Lecture 2 :
- Flow of a Professional Email
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Section 4 : Practice of 7 C's of Communication
- Lecture 1 :
- Incorporating 7 C's in Email Writing
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Section 5 : Situational Emails - Part 1
- Lecture 1 :
- Situational Emails - Part 1
-
Section 6 : Situational Emails - Part 2
- Lecture 1 :
- Situational Email - Part 2
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Section 7 : How to respond to Angry Emails
- Lecture 1 :
- Responding to Flaming Emails
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Section 8 : Conclusion and Quiz
- Lecture 1 :
- Recap and Quiz
- Lecture 2 :
- Closure of Course
Our learners work at
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