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What you'll learn?
- Students will gain the required knowledge to properly create and manage customer support tickets
In this class you will be instructed in the various ways to successfully create and submit great customer support tickets. Although this course is primarily geared toward IT professionals the lessons instructed in this course can be used in any customer support field. Creating a ticket, Task, and proper ticket details are just of the few topics covered in this class!
- Internet and Computer
- IT professionals or those seeking a career in customer support
Curriculum 7 Lectures 00:45:48
Section 1 : Unpublished Section
- Lecture 1 :
- ComputerCavalry: IT Help Desk Ticketing System Training Preview
- Lecture 2 :
- ComputerCavalry: Creating a new Ticket
- Lecture 3 :
- ComputerCavalry: Trust but Verify
- Lecture 4 :
- ComputerCavalry: Details, Details, DETAILS!
- Lecture 5 :
- ComputerCavalry: IT Task
- Lecture 6 :
- ComputerCavalry: IT KnowledgeBase
- Lecture 7 :
- ComputerCavalry: Generating Reports on Tickets
Our learners work at
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