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  • Understand how UX & Design Thinking form the core of every successful project.
  • Understand the importance of UX & Design Thinking for application design projects.
  • Learn the crucial interviewing skills necessary to ensure you're building the right application for the right people.

UX and Design Thinking are hot practices in the business world today and this quick, simple course will show you how Design Thinking can help you create the best user experience for your customers and advance your career to meet your goals.

By learning the most important aspects of a user-centric approach, you’ll begin to understand why designing for specific user needs is critical to user adoption, and how to plan for the best possible outcome.

And, you’ll discover just why UX and UI are not the same thing - a misconception that continues to permeate the business world.

If you’re in the position of using enterprise software to create applications or websites for end-users, then you want to start with this course to get a solid understanding of what needs to be done for high success rates and user adoption.

  • There are no prerequisites for this introductory course.
  • Anyone involved in application or web design and development
  • Anyone who's looking to be innovative for business or personal growth and advancement
  • Anyone who works in IT and is responsible for building applications for groups of users
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  • Section 1 : Get Started 1 Lectures 00:03:16

    • Lecture 1 :
    • Introduction to UX & Design Thinking Preview
    • Design Thinking, while it's been around for a while, is gaining momentum around the globe for its flexible, yet structured approach to product design or enhancement.  In the world of application design, where "user experience" is a huge factor in successful user adoption - and most critically in enterprise applications - following a design thinking protocol in a user-centric approach can dramatically increase user adoption, and cut your development time in half. This course is a precursor to more in-depth study, and by taking notes and using the downloadable outline provided, you'll gain an understanding of the importance of UX and Design Thinking for every application design project you work on.
  • Section 2 : What UX Really Means to You 7 Lectures 00:23:56

    • Lecture 1 :
    • What UX Really Means to You
    • If you're a developer or application designer, there are critical, foundational factors to consider.  Understanding that your role can either make or break the project is critical to your success.
    • Lecture 2 :
    • How UX and UI Interact
    • Understanding how UX and UI differ, and also how they are both important to a successful outcome of every project is important for you, and for your users, stakeholders, and sponsors.
    • Lecture 3 :
    • Why Do We Do This?
    • So why do we do this and why does it matter?
    • Lecture 4 :
    • Experience = Fulfillment of Expectations
    • Every user will come to your application with expectations.  Make sure you understand them and design an application that matters.
    • Lecture 5 :
    • Developer's UX Design Model
    • This is a Mindmap model that explains all the important considerations an application developer should be aware of and understand.
    • Lecture 6 :
    • Experience = ?
    • Multiple choice - easy if you've taken good notes!
    • Lecture 7 :
    • Why do we do this?
    • Yes, why "do" we do this?
  • Section 3 : How Design Thinking Increases Success 4 Lectures 00:18:31

    • Lecture 1 :
    • Definition of Design Thinking
    • So what is Design Thinking anyway?  It's a systematic approach within a UX project that ensures greater levels of success through higher adoption rates.
    • Lecture 2 :
    • What a Design Thinking Session Looks Like
    • What's it look like?  How do we do it?  Do I have to bring my computer?  Do I take notes?  I heard something about markers.
    • Lecture 3 :
    • What's Going On ---- (+ Mindmap Download)
    • Okay but what's going on in there?  Why are we doing all that?
    • Lecture 4 :
    • Test Mindmap - Download from Lecture 9
    • Your first crack at a design thinking session mindmap. You've seen the pictures, now it's your turn. Create a design thinking type of mindmap - think of it as a hierarchy chart if that's easier - and put it in the Q&A section for discussion. It can be done on a wall with sticky notes and markers (take a picture), or you can use the software of your choice to mock it up to show us.
  • Section 4 : The Role of UI in Your Project 5 Lectures 00:19:07

    • Lecture 1 :
    • Quick Explanation of UI
    • Understanding exactly what UI is and its role in your application is key.  Don't mistake it for UX.  It's a part of UX, but it is not UX.
    • Lecture 2 :
    • UI Workflow
    • The workflow is the user's path through your application in the course of doing a task or fulfilling an objective.
    • Lecture 3 :
    • Correct Usage of Color
    • Get this right and you'll have a fan club following you around at work.  Get it wrong and...
    • Lecture 4 :
    • UX vs UI
    • What's the difference between UX and UI?
    • Lecture 5 :
    • Color
    • Color
  • Section 5 : Empathy is Your Strongest Asset 2 Lectures 00:08:59

    • Lecture 1 :
    • Why Empathy?
    • Empathy is a huge concept and practice in Design Thinking research and you need to understand and practice it in every project.
    • Lecture 2 :
    • Empathy in Practice
    • Run through of a scenario to show visually, and explain what you do and why you're doing it in every user interview session you conduct.
  • Section 6 : The Importance of a Cross-Functional Team 6 Lectures 00:22:55

    • Lecture 1 :
    • Cross-Functional Teams
    • What we mean by "cross-functional" and why it's important to successful projects.
    • Lecture 2 :
    • Team Members
    • Level of experience can become an important aspect of your team dynamics.
    • Lecture 3 :
    • The Facilitator
    • Who the facilitator is and what they do for the team.
    • Lecture 4 :
    • The Interviewer
    • What the primary interviewer means to the team and to the users who come for interviews. This can often be the facilitator's second main function for the team.
    • Lecture 5 :
    • The Partners
    • The role and importance of the team members.
    • Lecture 6 :
    • The Team Partners
    • User interview protocol.
  • Section 7 : Wrap-Up 1 Lectures 00:03:56

    • Lecture 1 :
    • Final Lecture - Wrap-up
    • That's it!  You made it so congratulations on your accomplishment!  Let's do a review of what you learned in our time together.
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Jeff Hendrickson,

I teach companies how to stop throwing big BI investment dollars out the window. Design Thinking isn't just a hot new buzzword to me - it's my passion and it's a dynamic way for me to help people gain creative confidence while teaching companies how to innovate processes and reap higher BI investment ROI. I write on the subject, I teach in person and online, I’ve been interviewed for eWeek, and I guide users, developers, and managers in deep dive discovery to the heart of business challenges. I truly believe that in my way, I’m helping create a better business world. For the past fifteen years as a UX researcher, director and Design Thinking course creator, I've taught over 500 people in cities around the world. The interaction in my training is high, and team collaboration builds with each project UX challenge we work to solve. My purpose in every engagement is to draw out creative leadership and start a design mentality where collaborative innovation is ultimately the culture. Put simply, I never come in to do a job, I come in to cause positive change.
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