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What you'll learn?
- Learn ITIL Process and Guidelines From the Scratch Delivered by Realtime Expert to Become Successfull in your Career
Course Overview
Overview
ITIL is a framework providing best practice guidelines on all aspects of end to end service management. The processes, tasks and checklists described in ITIL are not organization-specific, but can be implemented by any organization. It gives organization a framework to plan, implement and measure IT services.
Course Objective
• Reducing IT costs.
• Increased Quality and Decrease Risk.
• Improved Decision Making.
• Increased Productivity.
• ITIL provides clear and effective communication.
• ITIL embraces a practical approach to service management do what works.
• Improving business performance with the help of IT.
Pre-requisites
- Knowledge on IT Environment
Target Audience
- Freshers
Curriculum 19 Lectures 00:31:59
-
Section 1 : Introduction to ITIL
-
Section 2 : Service Operation
- Lecture 1 :
- ServiceDesk Management
- Lecture 2 :
- Event Management
- Lecture 3 :
- Incident Management
- Lecture 4 :
- Problem Management
- Lecture 5 :
- Request Fulfillment Management
- Lecture 6 :
- Access Management
-
Section 3 : Service Design
- Lecture 1 :
- Service Catalog Management
- Lecture 2 :
- Service Level Management
- Lecture 3 :
- Supplier Management
- Lecture 4 :
- Capacity Management
- Lecture 5 :
- Availability Management
- Lecture 6 :
- Business continuity Management V1
- Lecture 7 :
- Information Security Management
-
Section 4 : Service Transition
- Lecture 1 :
- Change Management
- Lecture 2 :
- Asset Life Cycle Management
- Lecture 3 :
- Configuration Management
- Lecture 4 :
- Release and Deployment Management
- Lecture 5 :
- Knowledge Management
Our learners work at
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Instructor
208419 Course Views
9 Courses
A technocrat with over 21 Years of total experience in INFRASTRUCTURE MANAGEMENT SERVICE with technical expertise in Implementation, Datacenter Operations, Cloud Infrastructure, Cyber Security, Support and Training on most of the industry-standard latest technologies.
Certified Ethical Hacker ( CEH )
Computer Hacker Forensic Investigator ( CHFI )
Certified EC-Council Instructor ( CEI )
Citrix Certified Associate ( CCA )
Microsoft Certified System Administrator ( MCSA )
IBM Certified AIX Administrato
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