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  • Advanced level of drafting professional emails

Welcome to the Advanced course on Effective Email Writing Skills.

We’ve all been there. You click open an email, and there’s a long block of text that stretches beyond where you can see. Your first reaction is to close the window and flag the email for later. Much later.

Email can be a useful communication tool, but not everyone uses it well. writing good business emails is no longer a “nice to have” skill—it’s something that you absolutely need if you want to be as effective as possible in your professional life.

Despite the rise of different forms of communication, email remains one of the most important methods of messaging for personal and business use. An email itself seems simple. But, there’s actually quite a bit that goes into drafting a message. Apart from inculcating 7 C’s in your email, a lot more emphasis has to be given on Tonality, Structure, Context, Construct, Simplicity and such more many things that makes a normal email an elegant, polished and professional one.

Most of us in the business world use emails as the main, and in some cases, the only means of written communication. It's certainly true that anyone with rudimentary computer skills can compose and send an email. And anyone with basic social skills will know how to make sure their email isn't overtly insulting.

On the other hand, think of all the poorly written emails you've received in your life. They may have been grammatically correct. But they didn't make a whole lot of sense.

Just because a person can talk doesn't make them a good public speaker. Similarly, just because a person can write doesn't mean they can write good emails.

Writing effective emails is a skill, and it's one you can learn. You'll need to practice too, but you've got a quarter of your working life to spend doing that. So why not spend some time getting to grips with the theory?

We'll dig into what makes emails effective in a moment through this advanced course.

1. Recap of Basic course on Effective Email writing

2. Collecting thoughts through 5 Ws’

3. Organizing structure of email with the Inverting Pyramid

4. Converting complex language in to ‘Simple’ one and Negative to Positive

5. Tonality in writing and 7 types of tones

6. Strategies, Formula / Proforma of emails in various situations as below.

Ø Write the Perfect Out-of-Office (OOO) Auto Reply

Ø Reply to enquiry emails

Ø Sales Proposal email

Ø Saying “No” to an unachievable project dead line

Ø Address counterpart / subordinate about errors in their report

Ø Giving feedback on email using FEED model

Ø Sample of few situational emails of day to day professional life as follows:

§ How to congratulate someone

§ How to welcome a new employee

§ Condolence Mail on Death in Family
(of a Senior / Colleague / Subordinate / Client)

§ Write an Apology

§ Format For Resignation Email

  • Learners are expected to have a good command over basic english grammar
  • Anyone and everyone who use emails for professional communication
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  • Section 1 : Introduction and Recap 4 Lectures 00:06:47

    • Lecture 1 :
    • Introduction to the course Preview
    • Lecture 2 :
    • Recap of Importance of Writing
    • Lecture 3 :
    • Recap of Communication process cycle
    • Lecture 4 :
    • Recap of 7 C's of written communication
  • Section 2 : Advanced Email Writing Protocls 5 Lectures 00:09:04

    • Lecture 1 :
    • COLLECTING YOUR THOUGHTS WITH THE FIVE W’s
    • Lecture 2 :
    • Organizing message with the Inverting Pyramid
    • Lecture 3 :
    • Activity on 5 W's
    • Lecture 4 :
    • Activity on Organizing the message with inverted pyramid
    • Lecture 5 :
    • How to Keep Simple writing while drafting emails
  • Section 3 : Transforming messages - Negative to Positive 4 Lectures 00:13:54

    • Lecture 1 :
    • Activity Assignment - Negative to Positive sentence formation
    • Lecture 2 :
    • Discussion on Activity Assignment - Negative to Positive sentence formation
    • Lecture 3 :
    • Assignment Activity - Email on given situation
    • Lecture 4 :
    • Discussion on Assignment Activity - Email on given situation; and 4 Mantras
  • Section 4 : Tonality in Writing 2 Lectures 00:09:42

    • Lecture 1 :
    • Description of 7 types of tone in detail along with Assignment on same
    • Lecture 2 :
    • Stress the Positive
  • Section 5 : Practice Email Situations - Set 1 1 Lectures 00:09:45

    • Lecture 1 :
    • Situational Emails - Set 1
  • Section 6 : Situational Emails - Set 2 1 Lectures

    • Lecture 1 :
    • Situational Emails - Set 2
  • Section 7 : Giving Feedback on Email 1 Lectures 00:07:12

    • Lecture 1 :
    • Process flow of giving Feedback on Email – FEED Model
  • Section 8 : Sample Situational Emails 1 Lectures 00:06:08

    • Lecture 1 :
    • Sample Emails
  • Section 9 : Summary, Quiz and Conclusion 2 Lectures 00:03:22

    • Lecture 1 :
    • Quiz
    • Lecture 2 :
    • Summary and Closure
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Passion and Quality in work is the key to a successful professional. As a trainer, this is of prime importance to me. A knowledgeable Soft Skills International Trainer having a sound understanding of needed traits for workplace success and a strong ability to train employees in improving those characteristics. A management graduate from Kirloskar Institute of Management with 16 years of total work experience with 10 years in Training & Development. Have served as Regional Training Manager (Delhi) in ICICI Bank Ltd. A renowned International trainer who has also authored couple of books on sales. I have conducted more than 1500 classroom sessions so far and have trained more than 25,000 professionals on various business management topics. On various soft skills and behavioural topics, I have conducted training programs for 215 different companies in 22 different sectors of corporate world in countires like India, Dubai, Oman, Bhutan and Nepal. I am a double PhD. holder and have also done PGDM in Marketing.
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