What you'll learn?
- Why we measure performance
- The benefits of performance measurement
- The dangers of targets
- The Three Levels of Performance Measure
- The Performance Measurement Linkage Chart
- What makes a good measure?
- A starter set of performance measures
- The Voice of the Process versus the Voice of the Customer
- The Nature of Variation
- Displaying Performance Data
- The Shewhart Individuals Control Chart
- Strategies for dealing with variation
- The relationship between process behaviour and cost
- Engaging your people in performance measurement
Performance measurement is the act of monitoring progress towards specified objectives. It has two main purposes:
1. To monitor progress towards goals
2. To guide improvement activity where performance is not meeting the goals
Performance measures are like the mileposts on the path towards our goals. They tell us how far we have come; how far we still have to go; and whether, indeed, we are going in the right direction.
But performance measurement is not easy. Choosing inappropriate measures can result in unintended consequences, with detrimental outcomes. At the same time, the outputs of many processes are intangible and difficult to measure.
The only solution is to take a structured approach to the design of performance measures that involves stakeholders, customers and users to clearly define agreed outcomes, and then measure performance against those outcomes.
This course provides a structure that you can use to develop a framework of performance measures throughout your organisation. The course also covers how to analyse and present performance data in order to reveal valuable information about the behaviour of the organisation’s processes and activities. And the course covers ways of engaging employees with the measures and working towards business improvement.
- There are no pre-course requirements
- Finance Professionals
- Accountancy students
Curriculum 12 Lectures
- Lecture 1 :
- Agenda for the Course Preview
- Lecture 2 :
- Why do we Measure Performance?
- Lecture 3 :
- Linking Performance Measures through the Organisation
- Lecture 4 :
- Example Performance Measurement Linkage Chart
- Lecture 5 :
- What makes a good measure?
- Lecture 6 :
- Interpreting Performance Data
- Lecture 7 :
- Performance Data Example
- Lecture 8 :
- Strategies to deal with Variation
- Lecture 9 :
- Embedding KPIs in an Organisation
- Lecture 10 :
- Final thoughts on Performance Measurement
- Lecture 1 :
- The Performance Measurement Exercise
- Lecture 2 :
- Test your Understanding
Frequently Asked Questions
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Are these video based online self-learning courses?Yes. All of the courses comes with online video based lectures created by certified instructors. Instructors have crafted these courses with a blend of high quality interactive videos, lectures, quizzes & real world projects to give you an indepth knowledge about the topic.
Can i play & pause the course as per my convenience?Yes absolutely & thats one of the advantage of self-paced courses. You can anytime pause or resume the course & come back & forth from one lecture to another lecture, play the videos mulitple times & so on.
How do i contact the instructor for any doubts or questions?Most of these courses have general questions & answers already covered within the course lectures. However, if you need any further help from the instructor, you can use the inbuilt Chat with Instructor option to send a message to an instructor & they will reply you within 24 hours. You can ask as many questions as you want.
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Whats the difference between Single Course Purchase & Go Premium option?With Single Course Purchase, you only get an access of one single course. Whereas, with premium monhtly or annual subscription, you can access all the existing or new courses on learnfly marketplace. You can decide what option suits you the best and accordingly you can make your purchase.
Is there any free trial?Currently, we don't have any free trial but it may be available in near future.
What is the refund policy?We would hate you to leave us. However, if you are not satisfied, you can ask for a full refund within 30 days & we will be happy to assist you further.