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It Includes
- Get Full Access to the platform
- Access to 16000+ online courses
- High Quality Recorded Lectures
- Learn Online from Mobile/PC/Tablet
- Assignments & Projects
- Online iLab Access
- Certificate of Completion
- Download for offline viewing
- Free Instructor Support
- Access valid for 1 user only
- Cancel Anytime
What you'll learn?
- STOP Losing Money Due to Poor or Average Customer Service! $$$
- Make MORE Money from Each Customer! $$$
- SAVE a Fortune in Advertising Dollars! $$$
- Get MORE Referrals! $$$
- Solve Problems FAST!
- Retain Existing Customers!
- Learn How to Create an Outstanding Customer Service Experience
- Learn the 5 Tenets of TQM
- Avoid the 10 Deadly Sins of Customer Service!
- How to Handle Difficult Customers like a PRO!
Course Overview
Customer Service Will MAKE Or BREAK Your Business! You Have NO Idea How Much MONEY You Are LOSING Due To Bad Customer Service ... And HOW Much MONEY You Can GAIN By Providing Excellent Customer Service!
DID YOU KNOW?
“55% became a customer of a company because of their reputation for GREAT customer service”
“40% began purchasing from a competitor because of their reputation for GREAT customer service”
WHICH side Of This Formula do you want to be on???
Customer Service is one of the Top 3 Factors Determining Your Companies FUTURE & EARNINGS!
Are YOUR Staff Trained in “Customer Service”???
This Course is Perfect For Business Owners, Managers and Employees ... Get Your Team Trained and Cash in!
A Sample Of What You Will Learn:
STOP Losing Money Due to Poor or Average Customer Service! $$$
Make MORE Money from Each Customer! $$$
SAVE a Fortune in Advertising Dollars! $$$
Get MORE Referrals! $$$
Retain Existing Customers! $$$
Solve Problems FAST!
Learn How to Create an Outstanding Customer Service Experience
How to Handle Difficult Customers like a PRO!
Learn the 5 Tenets of TQM
Avoid the 10 Deadly Sins of Customer Service!
... and MUCH More!!!
Here’s What Our Students Are Saying:
I Am Absolutely Loving This Couse! It Is A Great A Match For Me As I Am Always Looking To Improve Myself. A Lot Of The Information Is Blowing My Mind! How They Explain It Makes It Easy To Understand! - Danielle Subanny
“Prof. Paul Never Disappoints! I Own All Of His Courses & This One Is Amazing Too. You’ll Be Shocked How Fast The Course Goes By & Wishing It Was Longer Because It’s Packed With So Much Life-Changing Information. I Believe It Gives You A Huge Advantage In Life. Thanks Again For This Amazing Course Prof. Paul” – Chris Ghring – CEO
Sign up Now!
Pre-requisites
- Internet Connection
Target Audience
- Sales People
- Clerks
- Managers
- Business Owners
- Anybody who Interacts with the Public in a Business
Curriculum 15 Lectures
- Lecture 2 :
- Good Isn't Good Enough!
- Lecture 3 :
- We Are ALL in the "Helping Field"
- Lecture 4 :
- Providing "Concierge" Level Of Service
- Lecture 5 :
- The 5 Tenets Of TQM
- Lecture 6 :
- How To Boost Customer Satisfaction
- Lecture 7 :
- How To Avoid The 10 Deadly Sins Of Customer Service!
- Lecture 8 :
- More Money $$$ - Through Customer Retention
- Lecture 9 :
- How Much Is A Customer Worth? $$$
- Lecture 10 :
- Do You Understand Your Customer?
- Lecture 11 :
- Dealing With Difficult Customers
- Lecture 12 :
- "LEAP" Into Customer Service!
- Lecture 13 :
- Exceptional Phone Service
- Lecture 14 :
- WHY Customers Buy From YOU! $$$
- Lecture 15 :
- BONUS LECTURE!!! FINAL TIPS!!!
Frequently Asked Questions
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How do i access the course after purchase?
Once you purchase a course (Single course or Subscription), you will be able to access the courses instantly online by logging into your account. Use the user name & password that you created while signing up. Once logged in, you can go to the "My Courses" section to access your course. -
Are these video based online self-learning courses?
Yes. All of the courses comes with online video based lectures created by certified instructors. Instructors have crafted these courses with a blend of high quality interactive videos, lectures, quizzes & real world projects to give you an indepth knowledge about the topic. -
Can i play & pause the course as per my convenience?
Yes absolutely & thats one of the advantage of self-paced courses. You can anytime pause or resume the course & come back & forth from one lecture to another lecture, play the videos mulitple times & so on. -
How do i contact the instructor for any doubts or questions?
Most of these courses have general questions & answers already covered within the course lectures. However, if you need any further help from the instructor, you can use the inbuilt Chat with Instructor option to send a message to an instructor & they will reply you within 24 hours. You can ask as many questions as you want. -
Do i need a pc to access the course or can i do it on mobile & tablet as well?
Brilliant question? Isn't it? You can access the courses on any device like PC, Mobile, Tablet & even on a smart tv. For mobile & a tablet you can download the Learnfly android or an iOS app. If mobile app is not available in your country, you can access the course directly by visting our website, its fully mobile friendly. -
Do i get any certification after completing the course?
Yes. Once you succesfully complete any course on Learnfly marketplace, you get a certiifcate of course completion emailed to you within 24 hours with your name & the Learnfly badge. You can definately brag about it & share it on your social media or with friends as one of your achievement. Click here to view the sample certificate Click Here
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For how long can i access my course after the purchase?
If you buy a single course, that course is accessible to you for a lifetime. If you go for a premium subcription, you can access all the courses on Learnfly marketplace till your subscription is Active. -
Whats the difference between Single Course Purchase & Go Premium option?
With Single Course Purchase, you only get an access of one single course. Whereas, with premium monhtly or annual subscription, you can access all the existing or new courses on learnfly marketplace. You can decide what option suits you the best and accordingly you can make your purchase. -
Is there any free trial?
Currently, we don't have any free trial but it may be available in near future. -
What is the refund policy?
We would hate you to leave us. However, if you are not satisfied, you can ask for a full refund within 30 days & we will be happy to assist you further.
Instructor Biography
