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  • Why we measure performance
  • What makes a good measure?
  • Presenting performance data
  • Customer focussed KPIs for SMEs
  • Employee KPIs for SMEs
  • Operational KPIs for SMEs
  • Financial KPIs for SMEs
  • Ten KPIs to get Started
  • Managing and Monitoring Performance

This course is aimed at managers, accountants and finance staff working in small and medium sized businesses.

There are many possible performance measures available to business managers – literally hundreds – and it can be difficult to select ones that are going to work for the business.

This course is designed to help. In it I present performance measures that work for small and medium sized businesses. The emphasis is on KPIs that are easy to measure, easy to understand and which provide valuable information about the performance of the business.

There are 27 KPIs presented in this course split into four areas of the business:

  • Customer focussed KPIs
  • Employee focussed KPIs
  • KPIs of operational performance
  • KPIs of financial performance

As a manager of a small or medium-sized business, this course will help you to:

1.  Understand which KPIs work best, and are simplest to implement, in a small or medium-sized business

2.  Build a simple framework of KPIs that will present information on the performance of the most important aspects of the business

3.  Establish a straightforward method of monitoring and reporting data that focuses attention on improvement

4.  Interpret the results of the measures, and take action accordingly, while identifying and filtering out false alarms

5.  Develop confidence in performance analysis and use it effectively in the management and improvement of the business


There are examples, and exercises, throughout the course to aid your learning

Thank you for your interest in this course. I hope you enjoy it

  • There are no pre-course requirements
  • Managers in small and medium-sized enterprises
  • Accountants and finance staff
  • Business owners
  • Accountancy students
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  • Section 1 : KPIs for SMEs 17 Lectures 01:31:36

    • Lecture 1 :
    • Lecture 2 :
    • Concepts in Performance Measurement
    • Lecture 3 :
    • Presenting Performance Data
    • Lecture 4 :
    • Introduction to Customer KPIs
    • Lecture 5 :
    • Customer KPIs Part 1
    • Lecture 6 :
    • Customer KPIs Part 2
    • Lecture 7 :
    • Part 1 Exercise
    • Lecture 8 :
    • Employee KPIs
    • Lecture 9 :
    • Part 2 Exercise
    • Lecture 10 :
    • Operational KPIs
    • Lecture 11 :
    • Part 3 Exercise
    • Lecture 12 :
    • Financial KPIs
    • Lecture 13 :
    • Part 4 Exercise
    • Lecture 14 :
    • Monitoring and Managing Performance
    • Lecture 15 :
    • Course Exercise
    • Lecture 16 :
    • Course Exercise Suggested Answer
    • Lecture 17 :
    • Test your Understanding
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I am a Fellow of the Chartered Institute of Management Accountants in the UK and have 30 years experience as a process improvement consultant specialising in finance processes. I am a professional author of online training courses for accountants. I live in Scotland with his wife, daughter and Cocker Spaniel
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