ITIL Training

The Foundation exam is the entry level certification and offers you a general awareness of the key elements, concepts and terminology used in the ITIL® service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.

This certification is primarily aimed at:

• Those who require a basic understanding of the ITIL framework
• Those who need understanding of how ITIL can be used to enhance IT service management within an organization
• IT professionals or others working within an organization that has adopted and adapted ITIL and who need to be informed about, or contribute to, ongoing service improvement.

However, the ITIL Foundation certification is open to and can benefit anyone who has an interest in the subject.

The ITIL® Practitioner certification offers practical guidance on how to adopt and adapt the ITIL framework to support your business' objectives. It enables practitioners to not only speak the language of ITIL, but be able to translate it and use it in practice.

The course fosters a culture of continuous service improvement and improves efficiency, productivity, and the collaborations between ITSM and the wider business.

ITIL Practitioner also covers three key areas crucial for success of any improvement initiatives:

• Organizational Change Management
• Communication
• Measurement and Metrics.

The ITIL Intermediate certifications are available to anyone that has passed the ITIL Foundation exam. It has a modular structure with each module providing a different focus on IT Service Management. You can take as few or as many Intermediate qualifications as you need. The Intermediate modules go into more detail than the Foundation certification, and provide an industry-recognized certification.

The Service Lifecycle modules are:

• Service Strategy (SS)
• Service Design (SD)
• Service Transition (ST)
• Service Operation (SO)
• Continual Service Improvement (CSI).

The Service Capability modules are:

• Operational Support and Analysis (OSA)
• Planning, Protection and Optimization (PPO)
• Release, Control and Validation (RCV)
• Service Offerings and Agreements (SOA).

The ITIL® Expert level certification is aimed at those who are interested in demonstrating knowledge of the ITIL Scheme in its entirety. The certificate is awarded to candidates who have achieved a range of ITIL certifications and have achieved a well-rounded, superior knowledge and skills base in ITIL Best Practices.
This certification will benefit you in both your personal and professional development, by aiding career advancement and progress within the IT Service Management field.
You also need to achieve the ITIL Expert certificate if you want to progress to the ITIL Master level, which is the highest and final certification within the ITIL scheme.
There are many possible combinations of modules from the ITIL framework available to those wishing to attain the ITIL Expert certificate, but there are some key requirements:

• All candidates must hold the ITIL Foundation certificate or a Bridge certification equivalent
• Candidates must have earned a minimum total of 17 credits from the Foundation and Intermediate modules.
• Some credits from earlier qualifications and complementary certifications can also count towards these 17 credits. See the ITIL Credit System page for more information.
• The Managing Across the Lifecycle (MALC) module must then be taken and passed to achieve a total of 22 credits, which is the minimum required for the ITIL Expert certificate.

The ITIL® Master certification validates your ability to apply the principles, methods and techniques from ITIL in the workplace.
To achieve the ITIL Master certification, you must be able to explain and justify how you have personally selected and applied a range of knowledge, principles, methods and techniques from ITIL and supporting management techniques, to achieve desired business outcomes in one or more practical assignments.

To be eligible for the ITIL Master certification, you must:

• have achieved the ITIL Expert certificate; and
• Have worked in IT service management for at least five years in leadership, managerial, or higher management advisory levels.

In order to successfully qualify for the ITIL Master certificate, you must ensure you have extensive practical 'hands-on' ITIL experience and can demonstrate active involvement in implementation of the practices.