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  • Logistical support on what you should do to set up capacity and availability services.

ITIL Capacity and Availability management is a key service within any IT service offering. 

 

During my time in IT I have set up many services, including capacity and availability. I am going to show you the basics of what you should consider and set up to have a minimum viable service.

 

Throughout this course we will talk briefly about ITIL, and more about the application rather than theory. My courses reflect the reality rather than theory of barriers and logistic issues you may need to overcome. 

  • Some basic IT knowledge but not essential. Have an awareness of ITIL.
  • Start up businesses or contractors wanting to set up new ITIL services.
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  • Section 1 : Introduction 2 Lectures 00:13:39

    • Lecture 1 :
    • What does ITIL say about Capacity and Availability Preview
    • Lecture 2 :
    • Introduction
  • Section 2 : Understanding the scope of your Service 5 Lectures 00:44:18

    • Lecture 1 :
    • Scoping your work
    • Lecture 2 :
    • Thinking of logistics
    • Lecture 3 :
    • Writing your policy
    • Lecture 4 :
    • Process mapping
    • Lecture 5 :
    • Policy template
  • Section 3 : Setting up reporting 1 Lectures 00:15:54

    • Lecture 1 :
    • Setting up reporting
  • Section 4 : Summary 1 Lectures 00:07:53

    • Lecture 1 :
    • Summary
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8 Courses

Experienced ITIL expert in private and public sector, experience of delivering great workshops, engaging stakeholders and career development.
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