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  • Introduction
  • Purpose
  • Benefits of ITIL
  • Key Difference b/w ITIL V3 & V4
  • Key Concepts
  • Four Dimension
  • Service Value System
  • Guiding Principles
  • Service Value Chain
  • Practice Questions and Answers

ITIL V4 course provides IT managers, practitioners, support staff and who are interfacing with the organization’s digital and information systems functions to enables successful management of modern IT-enabled services with a practical understanding of the key concepts, common language, principles and practices. It also prepares for the ITIL Foundation Certificate Examination. The course is based on the ITIL 4 best practice service value system featured in the latest 2020 guidelines.

  • No software required
  • To take the ITIL 4 Foundation Certification exam, no prerequisite is required
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  • Section 1 : Unpublished Section 2 Lectures 00:16:03

    • Lecture 1 :
    • Lecture 2 :
    • Benefits and advantages of ITIL
  • Section 2 : Differnece b/w ITIL v3 & ITIL 4 2 Lectures 00:33:08

    • Lecture 1 :
    • Differnece b/w ITIL v3 & ITIL 4
    • Lecture 2 :
    • Differences between ITILV3 and V4 part II
    • ITIL V3 vs V4
  • Section 3 : Focus, Stakeholders, Value 1 Lectures 00:09:41

    • Lecture 1 :
    • Details on Value co-creation
  • Section 4 : Four Dimensions 1 Lectures 00:31:50

    • Lecture 1 :
    • Organization&People,Information&Technology,Partners&Suppliers,Value Stream
  • Section 5 : Service Value System 2 Lectures 00:46:29

    • Lecture 1 :
    • Service Value System Part-I
    • Lecture 2 :
    • Service Value System Part-II
  • Section 6 : Guiding Principles 3 Lectures 00:33:38

    • Lecture 1 :
    • Guiding Principles Part-I
    • Lecture 2 :
    • Guiding Principles Part-II
    • Lecture 3 :
    • Guiding Principles Part-III
  • Section 7 : Service Value Chain 1 Lectures 00:18:33

    • Lecture 1 :
    • Complete Walk through of Activities , Input and Outputs
  • Section 8 : ITIL 4 Practices 5 Lectures 00:51:13

    • Lecture 1 :
    • ITIL 4_ Practices - Introduction
    • Lecture 2 :
    • ITIL 4 General Management Practice 1
    • Lecture 3 :
    • General Management Practice 2
    • Lecture 4 :
    • Service management practices
    • Lecture 5 :
    • ITIL 4 Technical Management Practices & Exam Format
  • Section 9 : Practice Questions and Answer 1 Lectures 00:05:02

    • Lecture 1 :
    • Sample Q&A
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