Tech & IT
Business
Coding & Developer
Finance & Accounting
Academics
Office Applications
Art & Design
Marketing
Health & Wellness
Sounds & Music
Lifestyle
Photography
This plan includes
- Instant access to 11,000+ online courses
- Play & Pause Course Videos
HD Video Recorded Lectures- Learn on Mobile/PC/Tablet
- Quizzes and Real Projects
- Lifetime Course Certificate
- Instructor Chat Support
- Cancel Plan Anytime
This plan includes
- Instant access to 11,000+ online courses
- Play & Pause Course Videos
- HD Video Recorded Lectures
- Learn on Mobile/PC/Tablet
- Quizzes and Real Projects
- Lifetime Course Certificate
- Instructor Chat Support
- Cancel Plan Anytime
What you'll learn?
- What is Mission, Vision and strategic Planning and the easiest way to understand and use them
- What is the context of the organization? Relation with SWOT analysis and interested parties needs & expectations + Strategic map building
- Leadership role in ISO 9001
- What are the Quality Management Principles?
- What is a process approach and how to efficiently use it (+PDCA understandings)
- ISO 9001:2015 major points that shows how real business works
- ISO 9001:2015 major changes
- ISO 9000:2015 most needed and critical definitions
- How to establish quality objectives and get the best use of them - SMART Objectives!
- Difference between Goal and Objectives and how to establish Both (from where to start)
- How to Evaluate the Quality Management System and Business Performance
- Use of Data to Measure and monitor the Performances
- Why should you have an analytical Mindset? Customer Satisfaction, Key Performance Indicators and Dashboards to monitor process/Business performance
- Management Review Meetings, Nonconformity, Corrective actions and Continual Improvement mindset
- What to do? Action plan for your Business: Workshop preparation - full work needed map
- Summary of some Tools that you need to use (SIPOC, Flowcharts, Control Charts, Cause and Effect, Pareto, 5 whys)
Course Overview
This course is not a step by step (or clause by clause) explanation of ISO 9001:2015! At all! For such courses, please refer to other colleagues/instructors where they have a great explanation for that.
In this course (in which for sure we will extract some clauses and explain from the system), we will be concentrating on how to understand ISO 9001 Quality Management System as the way you do Business. Your daily Business, Analysis and Implementation.
We will start by the most needed and critical definitions (looks boring a bit but without this foundation, we cannot beat the coming beast) that will enlighten our path to the other lectures and sections.
Then, we will highlight the role of leadership in the quality management system and how much leaders are in the heart of the whole process (company) and each and every process also.
Later, we will be discussing the great seven Quality Management Principles that almost all business owners’ uses on their daily basis and within their leadership styles without knowing the emphasis that ISO put on them.
In addition to that, we will be discussing the major changes in ISO 2015 revision compared to 2008 and not to just know the difference rather than knowing its importance on the business itself.
One major concept will be discussed and fully explained also is the Process approach and how this can help you to Plan, Do, Check and Act (Continually Improve) any Process (wide or sub process) that you will be working on or even designing
(new process). Another critical aspects that is considered the biggest change in the new ISO 2015 version is the context of the organization, we will be demystifying it to know the importance of identifying the External & Internal issues, Interested
parties plus their needs and expectations (what is the difference between a need and an expectation also), Risks and opportunities and the relation with SWOT analysis. We will be using those aspects to understand the Strategic planning process, Vision, Mission, Strategy Map, and its integration with the Quality Management System and process approach.
Then we will be demystifying the difference between a GOAL and an Objective and how SMART objectives achieve the intended results. Then we will discuss the origin of objectives establishment and from where to start.
Performance Evaluation will be critical to implement after all this knowledge, what to measure and monitor? When? How (methods used)? ... And many other questions the organization and its process owners shall ask themselves.
How to use the data perfectly so to analyze and improve the use of resources for a better output? How to be efficient rather than being effective.
How to make sure your products and services are conforming to client’s requirements? The degree of your customer satisfaction? The effectiveness of your QMS? If you actually got what you planned for? How your external providers are performing and how you can continually improve your QMS? Those questions shall be the basis of your interpretation of the business.
We will be discussing how to establish your process KPIs (Key Performance Indicators) and release a dashboard to ease monitoring those processes. Management Review meeting importance (Inputs & Outputs needed/expected), NCRs and continually improving to reach an Analytical Mindset.
Pre-requisites
- No prerequisite for this course Just remove some myths you knew about ISO and Quality and be ready to have a new Journey
Target Audience
- All Employees
- Students
- Top Management
- Management representatives
- Quality Assurance Managers/Employees
- Quality Control Managers/Employees
- Quality Auditors
- Anyone interested in understanding the real ISO 9001 objective(s) and application
- Individuals that really like to have an analytical mindset
- New business owners
- Entrepreneurs
Curriculum 84 Lectures 08:22:11
-
Section 1 : Course Structure
-
Section 2 : Critical Definitions
- Lecture 1 :
- What is Quality
- Lecture 2 :
- What is ISO
- Lecture 3 :
- What is a System - Management System
- Lecture 4 :
- What is Policy - Quality Policy
- Lecture 5 :
- What is Vision, Mission & Strategy
- Lecture 6 :
- QA Vs QC
- Lecture 7 :
- Effectiveness Vs Efficiency
- Lecture 8 :
- Verification Vs Validation
- Lecture 9 :
- Conformity Vs Nonconformity Vs Defect
- Lecture 10 :
- Correction Vs Corrective Action Vs Preventive Action
- Lecture 11 :
- Risk & Preventive Action
- Lecture 12 :
- What is Competence
- Lecture 13 :
- What is the Context of the Organization
- Lecture 14 :
- Who are the Interested parties
- Lecture 15 :
- What are the Needs & expectations
- Lecture 16 :
- Management System Requirements
- Lecture 17 :
- Who is a customer
- Lecture 18 :
- What is Customer Satisfaction
- Lecture 19 :
- Product Vs Service Vs Process
- Lecture 20 :
- Document Vs Record
- Lecture 21 :
- What is Customer Complaint
- Lecture 22 :
- Measuring Vs Monitoring Vs Performance
-
Section 3 : Who is Responsbile
- Lecture 1 :
- Who is Responsible
- Lecture 2 :
- Responsibility Vs Accountability
-
Section 4 : Quality Management Principles
- Lecture 1 :
- Quality Management Principles
-
Section 5 : Major Changes
- Lecture 1 :
- Major changes – Risk Based Thinking
- Lecture 2 :
- Major changes – Organizational Knowledge
- Lecture 3 :
- Documented Information
- Lecture 4 :
- Major terminology Differences
- Lecture 5 :
- ISO 9001 2015 Core Concepts
-
Section 6 : Process Approach
- Lecture 1 :
- Process Approach in ISO 9001 2015
- Lecture 2 :
- Key Benefits
- Lecture 3 :
- PDCA in ISO 9001 2015
- Lecture 4 :
- Process Approach Concept-2
- Lecture 5 :
- What is PDCA
- Lecture 6 :
- Process Approach Concept-1
-
Section 7 : Context of the Organization
- Lecture 1 :
- Context Chapter Summary
- Lecture 2 :
- Strategic Map Examples-2
- Lecture 3 :
- SMART Goal Example
- Lecture 4 :
- SMART GOAL
- Lecture 5 :
- What is a Mission
- Lecture 6 :
- How to Create a Vision Statement
- Lecture 7 :
- What is a Vision
- Lecture 8 :
- Strategic Planning Process
- Lecture 9 :
- Strategic thinking & QMS
- Lecture 10 :
- Strategic Map Examples-1
- Lecture 11 :
- Choosing your strategic Objective
- Lecture 12 :
- Understanding the context - Summary
- Lecture 13 :
- KANO Model
- Lecture 14 :
- Interested Parties & their Needs
- Lecture 15 :
- SWOT Analysis
- Lecture 16 :
- Internal & External issues
- Lecture 17 :
- Understanding the Organization and its Context
-
Section 8 : Quality Objectives
- Lecture 1 :
- Quality Objectives & Planning
- Lecture 2 :
- ISO & SMART
- Lecture 3 :
- Objectives Origin
- Lecture 4 :
- Objectives Examples
- Lecture 5 :
- Goal Vs Objective-1
- Lecture 6 :
- Goal Vs Objective Example
- Lecture 7 :
- Goal Vs Objective-2
-
Section 9 : Performance Evaluation
- Lecture 1 :
- Performance Evaluation in ISO 9001 2015
- Lecture 2 :
- Customer Satisfaction
- Lecture 3 :
- Analysis & Evaluation
- Lecture 4 :
- Key Performance Indicators
- Lecture 5 :
- Dashboard Examples
- Lecture 6 :
- Management Review Meetings
- Lecture 7 :
- Improvement
- Lecture 8 :
- Nonconformity & Corrective Action
- Lecture 9 :
- Nonconformity & Corrective Action Example
- Lecture 10 :
- Nonconformity & Corrective Action Origin
- Lecture 11 :
- Continual Improvement
- Lecture 12 :
- Analysis Mindset
- Lecture 13 :
- Quantitative Vs Qualitative
-
Section 10 : Now What?
- Lecture 1 :
- Now what?
- Lecture 2 :
- Course summary
-
Section 11 : Helpful Tools
- Lecture 1 :
- SIPOC
- Lecture 2 :
- Flow Charts
- Lecture 3 :
- Control Charts
- Lecture 4 :
- Cause & Effect Diagram
- Lecture 5 :
- Pareto Chart
- Lecture 6 :
- 5 WHYs
- Lecture 7 :
- Other Tools
- Lecture 8 :
- Finally
Our learners work at
Frequently Asked Questions
-
How do i access the course after purchase?
It's simple. When you sign up, you'll immediately have unlimited viewing of thousands of expert courses, paths to guide your learning, tools to measure your skills and hands-on resources like exercise files. There’s no limit on what you can learn and you can cancel at any time. -
Are these video based online self-learning courses?
Yes. All of the courses comes with online video based lectures created by certified instructors. Instructors have crafted these courses with a blend of high quality interactive videos, lectures, quizzes & real world projects to give you an indepth knowledge about the topic. -
Can i play & pause the course as per my convenience?
Yes absolutely & thats one of the advantage of self-paced courses. You can anytime pause or resume the course & come back & forth from one lecture to another lecture, play the videos mulitple times & so on. -
How do i contact the instructor for any doubts or questions?
Most of these courses have general questions & answers already covered within the course lectures. However, if you need any further help from the instructor, you can use the inbuilt Chat with Instructor option to send a message to an instructor & they will reply you within 24 hours. You can ask as many questions as you want. -
Do i need a pc to access the course or can i do it on mobile & tablet as well?
Brilliant question? Isn't it? You can access the courses on any device like PC, Mobile, Tablet & even on a smart tv. For mobile & a tablet you can download the Learnfly android or an iOS app. If mobile app is not available in your country, you can access the course directly by visting our website, its fully mobile friendly. -
Do i get any certificate for the courses?
Yes. Once you complete any course on our platform along with provided assessments by the instructor, you will be eligble to get certificate of course completion.
-
For how long can i access my course on the platform?
You require an active subscription to access courses on our platform. If your subscription is active, you can access any course on our platform with no restrictions. -
Is there any free trial?
Currently, we do not offer any free trial. -
Can i cancel anytime?
Yes, you can cancel your subscription at any time. Your subscription will auto-renew until you cancel, but why would you want to?
Instructor
0 Course Views
Courses
