Tech & IT
Business
Coding & Developer
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It Includes
- 5 Days training program
- Live Virtual Training
- Learn on any PC/Mobile/Tablet
- Unlimited Doubt Sessions
- Online Labs (if applicable)
- Official Courseware & Kits
- Get Recording after session
- Get Certificate of Completion
- Mock Tests & Exam Preps
- Classroom Training (Optional)
Training 2 or more people?
Get a custom quote for group training, Onsite & classroom options.
Request a QuoteCourse Overview
COURSE OBJECTIVE
This intensive and practical course will develop the understaning and competences needed for effective use of soft skills in the workplace. The course will be facilitated by Ben Dobbs, an ILM Level 7 Leadership Coach, certified Change Management Specialist (CMS), certified Crisis Manager (CCMC) and Six Sigma Black Belt Professional (SSBBP) with extensive international training experience in the GCC and internationally. It will be assessed by a brief knowledge and skills based examination at the end of the course. Performance in shrter practice tasks will also be evaluated.
Who Should Attend?
Anyone who needs or wishes to build their soft skills in order to build relationships and achieve results.
Course Outline
-
Introduction to the course
- Introduction and group dynamics
- Course Objectives -
Introducing the Soft Skills
- What are soft skills?
- Hard skills vs soft skills?
- Why soft skills matter
- The virtuous circle of relationships and results -
Emotional Intelligence (EI)
- What is El and what are it's five components?
- Self-awareness and self-regulation
- Using the three types of empathy
- Conducting a self-assessment
- Having a positive attitude -
Communication
- The communication cycle
- Communicative variables
- What is effective communication? -
Building Trust
- What is trust and what are the types of trust?
- Building and repairing trust -
Providing Feedback
- Sources of feedback
- Feedback models and approaches
- Feedback vs. feedforward -
DISC Analysis and It's Implications
- What is DISC?
- The DISC variables
- Managing, leading and communicating with DISC
- Taking a DISC assessment -
Influencing
- Ways to change thinking and action
- Assertiveness and responsiveness
- Push and pull influencing
- Managing up
- Influencing games -
Arguing
- What is argument?
- Using ethos, pathos, logos and kairos
- Putting forward an argument using rhetorical approaches -
Written Communication
- Etiquette and soft skills for writing
- Controlling your diplomacy
- Avoiding "flaming" -
Principled Negotiation
- Principled vs. positional negotiation
- Negotiation approaches and tactics
- Negotiation roleplay -
Teamwork
- What is a team?
- The laws of highly effective teams
- The team formation cycle
- Team dysfunctions and overcoming them
- Team roles and Belbin
- Team development
- Virtual teams -
Motivation
- Types of motivation
- Factors that motivate and demotivate
- Demotivation vs. unmotivation -
Managing Stress
- Types of stress
- Working under pressure
- Stress-management approaches
- Managing the working environment
- Positive attitude and mindfulness -
Managing Time and Using Delegation
- Planning and organising
- Responsibility and accountability
- Being adaptable, proactive and agile
- Delegation and it's uses and scopes
- How to delegate, what to delegate and what not to delegate -
The Leadership Concept
- Leadership as a people-focused soft skill vs. management as a task-focused hard skill
- Leadership styles and their pros and cons
- Authenticity, ethics and leadership
- Effective leaders vs. toxic leaders
- Evaluating leaders -
Being Decisive and Making Decisions
- Setting direction (goal, objective, missin, vision, values)
- Decision types in the workplace
- Considering impacts, obstacles and outcomes
- Using decision trees
- Handling decisions in a crisis roleplay -
Mentoring and Coaching Skills
- What are mentoring and coaching?
- The nine levels of listening
- Asking the right questions
- Problem and solution- focused conversations
- Practices and reflection -
Being a Creative Problem Solver
- Key terms for problem solving
- Talking about causes and effects
- Using creativity and lateral thinking
- Being resourceful
- Brainstorming and troubleshooting
- Troubleshooting simulation -
Conflict
- What is confliuct, what effects does it have and where does it stem from?
- Taking the conflict mode intrument test
- The conflict mode and their pros and cons
- Conflict simulation -
Meditation
- What is meditation?
- The meditation process
- Meditation tools and techniques
- Meditation practice simulation -
Personal Branding
- Creating your own personal brand in the workplace and managing your reputation
-
Bringing It All Together
- Participant presentations
- Review quiz
- Examination
- Golden rules for great soft skills
- Personal action planning
- Recommended reading
Vendor
Frequently Asked Questions
-
How does Live Training works?
Live training, also known as online training, is a method of delivering training in real-time over the internet. The trainer and the trainees are connected through video conferencing software, allowing for interactive communication and collaboration. During live training, the trainer can present materials, lead discussions, answer questions, and engage with the trainees in real-time. -
Does Learnfly offer Classroom & Onsite training as well?
Yes. We Do! We do offer classroom, onsite, group sessions & 1 on 1 training for selective courses. Contact our support team and our team will assist you with the process. -
Do you provide certification and exam assistance?
Yes! We provide assistance in scheduling & preparing for your exam after a successful training completion. Once you successfully pass your exam, you will be awarded with a certification. -
What if I miss my scheduled class or want to reschedule?
No worries. You can simply request for the next date as per your availability. -
Can I change the trainer if not satisfied?
We only provide highly qualified and certified trainers with 100% satisfaction rate. However, if you are not satisfied with the trainer, you can request for a free replacement. -
Do I get a lab access with the course?
Yes! If your training require a lab access, then it will be included in the price. -
Is Learnfly accredited?
Yes! Learnfly is accredited with many renowned vendors like Microsoft, ISACA, VMWare, PECB, EC Council. Cisco and many more. -
Are Learnfly Instructor's Certified?
Yes. We only provide training via Certified Instructors. -
Where is Learnfly Located?
Learnfly is a global training provider with locations in India, United States, United Kingdom, UAE, Australia & Africa. -
Does Learnfly offer after training support?
Yes. We offer 1 month free support after your training completion for any queries related to your course, examination etc. -
What is Learnfly Platform?
Learnfly Platform is an omnnichannel Learning Management System that allows you to access thousands of self paced courses, attend live classes, track certifications, access interactive quizzes & assignments, Online labs, connect with Instructors & do much more. Join the platform to know more. -
Do you offer a demo live session with an instructor?
Yes! If you need a demo session to get a feel of live training or to evaluate an instructor, then you can request for a 15 minutes free live session. Connect with our training team for more info. -
Can I get a refund if not satisfied?
All of our training comes with 30 days money back guarantee. Refunds are only applicable on instructor training. Exam, labs are non-refundable. -
How can I make a payment for my training?
We accept all major payment methods like debit/credit card, PayPal and Bank Wire transfer. For bank transfer, please contact us at support@learnfly.com -
How can i get started?
Super! Simply click on "Book Now" button on this page to reserve your seat and make a payment. You can choose from available schedules or provide your own. For anything else like quotation, purchase order, bank wire details etc, please contact our training team at support@learnfly.com. See you learning with us soon!
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250k+ Students and growing.
Listen what they say about Learnfly Courses
I enrolled in ECIH course from Learnfly. This platform enabled me to learn difficult concepts with ease and that too at my own pace. I completed the course in a comfortable environment and would surely recommend Learnfly for this IT course that is well in demand.
Helen Thorogood,
- Student -
I enrolled in Machine Learning course from Learnfly. It was a good learning experience and I learnt the concepts well through the video lectures. The videos were well designed and helped me follow a step-by-step approach to complete my course. I recommend Learnfly for this course.
Elanie Mitchell,
- Student -
I was thrilled to pursue Artificial Intelligence course. It is in high demand. I started searching for a good online platform and luckily found Learnfly. I was initially skeptical about it but later found that it was good. My course was completed in a hassle-free manner. Kudos to Learnfly!
Ailsa Thomas,
- Student -
I pursued CEH from Learnfly. I easily understood the stuff as it was imparted in a fresh manner through well-structured video lectures. All the topics were covered in the videos and I could access them as per my requirements at different points of time. I recommend Learnfly platform to save both your time and money.
Pulkit Reddy,
- Student -
There is high demand for Artificial Intelligence course in the job market these days. I chose Learnfly to pursue this course. The video lectures were designed in a learner-friendly way and it was really convenient for me to understand the concepts well in a short span of time invested.
Raghavendran Burman,
- Student -
Machine Learning is a course that is in demand these days. I was not interested to pursue it through classroom lecture mode. I searched for few platforms offering this course online but finally opted for Learnfly. It trained me for the technology and I am now able to gain a better position in my company after learning at my own and attaining the certificate.
Caddell Brown,
- Student -
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